Last updated 8 August 2026
Iconia Asset Management Pty Ltd (ACN [to be confirmed]) respects the privacy of people who deal with us. This Privacy Policy explains how Iconia Asset Management Pty Ltd collects, holds, uses and discloses personal information in connection with our website, hotel asset-management services, mandate discussions, transaction activity and other business dealings. Iconia Asset Management Pty Ltd aims to handle personal information in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth), where they apply.
What this policy covers
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. This policy covers personal information provided directly to Iconia Asset Management Pty Ltd, received from another person in the course of a business relationship, or generated through use of our website. It does not change any confidentiality obligation in an NDA, mandate letter or other agreement. Where a contract imposes a stricter confidentiality requirement, Iconia Asset Management Pty Ltd will apply that requirement as well.
Information we may collect
Iconia Asset Management Pty Ltd may collect contact and identity information such as a name, position, organisation, postal address, email address and telephone number. For a mandate, transaction or supplier relationship, we may also collect professional information, correspondence, deal materials, due-diligence information, meeting notes, billing and payment information, and information needed to verify authority to act for an organisation.
Website information may include an IP address, device and browser information, pages viewed, referral source, approximate location derived from IP address, and the time and manner in which the site is used. The site is not intended to collect sensitive information. Please do not send sensitive information to Iconia Asset Management Pty Ltd unless it is necessary for the relevant matter and an appropriate method of delivery has been agreed.
How we collect information
Iconia Asset Management Pty Ltd usually collects personal information from you when you email, call, meet with us, submit an opportunity, request information, enter a mandate discussion or use the website. We may collect it from your employer or principal, professional advisers, counterparties, brokers, operators, lenders, consultants, publicly available sources and service providers where it is reasonably necessary for our business. We will not collect personal information by unlawful or unfair means.
Why we collect, hold and use it
Iconia Asset Management Pty Ltd uses personal information to respond to enquiries; assess and administer prospective or current mandates; consider acquisition or disposal opportunities; conduct due diligence; manage asset-management, supplier and professional relationships; communicate with owners, investors and counterparties; maintain records; protect our systems; meet legal, regulatory, risk-management and insurance requirements; and improve the usefulness and security of the website.
We may send business communications that are relevant to your professional relationship with Iconia Asset Management Pty Ltd, including insights or service information. You can ask not to receive these communications by using the unsubscribe facility where provided or by contacting us. An opt-out will not prevent us from sending operational, legal or transaction-related communications that we need to send.
Disclosure of personal information
Iconia Asset Management Pty Ltd may disclose personal information to people and organisations that help us perform our work. Depending on the matter, this may include owners and investors, asset-level operators, professional advisers, brokers, lenders, valuers, insurers, auditors, IT and data-hosting providers, payment providers, regulatory bodies and government agencies. We only disclose information where it is reasonably connected to the purpose for which it was collected, where you have agreed, or where the law permits or requires it.
Transaction and mandate information may be commercially sensitive. Iconia Asset Management Pty Ltd will apply the confidentiality arrangements that govern the relevant matter and will limit access internally to people who need the information for that work. We do not sell personal information or disclose it for unrelated advertising activity.
Overseas disclosure
Some of Iconia Asset Management Pty Ltd’s service providers may store or process information outside Australia, including where a cloud, communications or professional-services provider operates systems in more than one country. Before using an overseas provider for personal information, Iconia Asset Management Pty Ltd will consider whether the arrangement is appropriate for the information and the service. Where practicable, we will use contractual, technical or organisational measures intended to protect the information. We cannot guarantee that overseas laws will provide the same protection as Australian law.
Storage and security
Iconia Asset Management Pty Ltd holds information in electronic systems and, where necessary, paper records. We use reasonable administrative, technical and physical safeguards designed to reduce the risk of misuse, interference, loss and unauthorised access, modification or disclosure. These measures include access controls, role-based access, authentication practices, secure communications where appropriate, record-management procedures and oversight of service providers. No system is completely secure. If a suspected data incident occurs, Iconia Asset Management Pty Ltd will assess it promptly and take steps required by applicable law, including notification where required.
We retain personal information for as long as it is needed for the purpose for which it was collected, to meet legal or professional obligations, to resolve disputes or to establish, exercise or defend legal claims. When information is no longer required, Iconia Asset Management Pty Ltd will take reasonable steps to destroy it or de-identify it, subject to any retention requirement.
Access and correction
You may ask Iconia Asset Management Pty Ltd for access to personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Please make the request in writing so that we can verify your identity and understand what you need. We may need to refuse or limit access where the law permits, including where access would unreasonably affect another person’s privacy, reveal confidential commercial information or prejudice legal proceedings. If we refuse a request or cannot make a requested correction, we will explain our decision and, where appropriate, record a statement of the correction you sought.
Questions and complaints
For a privacy question, access request, correction request or complaint, contact the Privacy Officer at privacy@iconia.com.au. Please describe the issue, provide enough detail for Iconia Asset Management Pty Ltd to investigate, and tell us how you would like us to contact you. We will acknowledge the complaint, investigate it and provide a written response within a reasonable time. If you are dissatisfied with our response, you may make a complaint to the Office of the Australian Information Commissioner.
Changes to this policy
Iconia Asset Management Pty Ltd may update this Privacy Policy when our practices, services or legal requirements change. The current version will be published on this website with its updated date. Continuing to deal with Iconia Asset Management Pty Ltd after an update does not remove any rights you have under applicable privacy law.